Faq
How Can I Place an Order?
To place an order, you can find the desired product in our listings and add it to your cart. If you wish to add personalized text, you can choose a product with a "Personalized" feature. You may include your customization text in the order notes. If you cannot locate or see the order note section, please contact us after your purchase at support@motorcyclemat.com or through the WhatsApp chat line at +1 (307) 381-0100, providing your order number. We will ensure that your customization is added to your order.
What is a Standard Product?
Standard products are pre-made designs that you see in the product images. When you choose a Standard variation, the product you receive will match the design shown in the picture.
What is a Personalized Product?
When you want to customize a design by adding text to a Standard design, you can choose the "Personalized" variation. After selecting this option, you can write the text you want to add to your motorcycle pit mat in the order notes. If you cannot find the order note, you can contact us at support@motorcyclemat.com or through the WhatsApp chat line at +1 (307) 381-0100, providing your order number. We will ensure that your customization is added.
I Can't Find a Design for My Motorcycle Model; What Should I Do?
We have no limits in terms of design. The important thing is that we can understand what you need. If you can't find a design that suits you in the existing designs, we can create designs that are tailored to you and your motorcycle. When you purchase from this link https://motorcyclemat.com/products/custom-design-motorcycle-pit-mat, and provide us with the model, color, and desired design details of your motorcycle, we will create the most suitable design for you and create a sample design for you. We share this design with you and revise it until it is exactly what you want. When it is exactly what you want and you approve it, we produce it. Our motto is to make the designs you exactly want.
Can I Make Partial Changes to an Existing Design?
If you like a design but want to change certain elements, you can purchase the "Personalized" option and provide us with the details of the changes you want. We'll make the necessary modifications for you.
Which Size Should I Choose?
Our Standard Dimensions: "Size 1:" 86.6 x 39.4" / 220 x 100 cm, "Size 2:" 102 x 47" / 260 x 120 cm, "Size 3:" 110.2 x 63" / 280 x 160 cm, but we can also create completely custom dimensions for you. If you need measurements other than these, you can contact us at support@motorcyclemat.com or through the WhatsApp chat line at +1 (307) 381-0100. We will provide you with a proposal for the dimensions that suit your needs.
"Size 1" is suitable for covering the wheels of almost all motorcycles and is generally recommended for sports motorcycles. However, if garage space permits, we suggest getting "Size 2" for the best visual appearance, resembling a showroom. "Size 2" is ideal for chopper cruisers, relatively larger motorcycles such as Choppers, Adventures, and many medium to large-sized motorcycles, creating an impressive look. "Size 3" is recommended for those who want a large motorcycle mat, suitable for all models, especially three-wheeled ones. If you are unsure about the dimensions, you can consult with us through our contact information, and we will guide you in the most accurate way.
How Can I Make a Payment?
Our store is partnered with trusted and secure payment providers worldwide. You can choose the payment option that suits you best and make a secure payment. If you encounter any issues, feel free to contact us.
When Will My Order Be Shipped?
Our normal order processing time is 1-5 business days, but we always strive to do better. You will be notified when your order is prepared and shipped. Please ensure that you provide a working email address for the notification to be sent to. If you believe there is an issue or if you have any further questions, you can reach out to us at support@motorcyclemat.com or through our WhatsApp support chat line at +1 (307) 381-0100.
If your order has urgency and you have a target delivery date, please inform us. We will do our best to ensure it is delivered on time.
What Are the Shipping Processes?
We have a priority air cargo agreement with FedEx for international shipments, and all our deliveries are prioritized and expedited worldwide. Once shipped, orders are typically delivered within 2-4 days to the United States, 2-3 days to Europe, and 1-3 days to the United Kingdom, barring any unforeseen circumstances. Deliveries to other parts of the world are also ensured within reasonably short timeframes.
How Can I Track My Shipment?
When your order is prepared and shipped, the tracking number is assigned to your order, and you will receive an email notification. You can track your order on our website in the 'Orders' section or through the FedEx website using your tracking number. If you notice any issues during the process, contacting the FedEx customer service can quickly provide a solution. If you inform us, we will also monitor your order and work on resolving any issues that may arise.
My Package Arrived Damaged; What Should I Do?
Please inspect your package before accepting delivery. If there is visible damage to the packaging, check for any damage to the product and, if necessary, have the courier prepare a report. If you notice any issues after opening the packaging, please inform us, and we will provide you with the most suitable solution.
The Received Product Is Different from What I Ordered.
This situation rarely or never occurs; however, if you experience such an issue, rest assured that we will resolve it. Our operation produces custom orders and sends them specifically for your needs. If there is any confusion and a different product is sent, please share a picture of the received item and provide details of the situation. The correct product will be sent to you as soon as possible.
Can I Return the Product if I Change My Mind?
We have a 99% customer satisfaction rate, and generally, returns are not necessary. However, if you change your mind and wish to return a standard product, you have a 14-day return period. If there is no issue with the product, you can return it by covering the return shipping cost. Personalized products, being custom-made and unusable for resale, cannot be returned. Nevertheless, if there is a problem with the product, we take full responsibility. We guarantee that you will not experience any issues with the product.
Where Is Your Company Located, and Where Are the Products Shipped From?
Our company headquarters are in Sheridan, Wyoming, United States. We have facilities in many countries, and our motorcycle mat production is carried out in Europe, including Turkey. The aim is to provide you with the highest quality products at the most affordable cost. You don't need to worry about shipping times because, thanks to our special agreement with FedEx, delivery times are sometimes as fast as domestic shipping or even the same. If you have any concerns about the delivery date, please contact us.
This FAQ page provides detailed information on various aspects of ordering, customization, shipping, and returns. If you have further questions, feel free to contact us through email or WhatsApp for personalized assistance.
