Faq

How Can I Place an Order?

To place an order, you can find the desired product in our listings and add it to your cart. If you wish to add personalized text, you can choose a product with a "Personalized" feature. You may include your customization text in the order notes. If you cannot locate or see the order note section, please contact us after your purchase at support@motorcyclemat.com or through the WhatsApp chat line at +1 (307) 381-0100, providing your order number. We will ensure that your customization is added to your order.

 

What is a Standard Product?

Standard products are pre-made designs that you see in the product images. When you choose a Standard variation, the product you receive will match the design shown in the picture.

 

What is a Personalized Product?

When you want to customize a design by adding text to a Standard design, you can choose the "Personalized" variation. After selecting this option, you can write the text you want to add to your motorcycle pit mat in the order notes. If you cannot find the order note, you can contact us at support@motorcyclemat.com or through the WhatsApp chat line at +1 (307) 381-0100, providing your order number. We will ensure that your customization is added.

 

I Can't Find a Design for My Motorcycle Model; What Should I Do?

We have no limits in terms of design. The important thing is that we can understand what you need. If you can't find a design that suits you in the existing designs, we can create designs that are tailored to you and your motorcycle. When you purchase from this link https://motorcyclemat.com/products/custom-design-motorcycle-pit-mat, and provide us with the model, color, and desired design details of your motorcycle, we will create the most suitable design for you and create a sample design for you. We share this design with you and revise it until it is exactly what you want. When it is exactly what you want and you approve it, we produce it. Our motto is to make the designs you exactly want.

 

Can I Make Partial Changes to an Existing Design?

If you like a design but want to change certain elements, you can purchase the "Personalized" option and provide us with the details of the changes you want. We'll make the necessary modifications for you.

 

Which Size Should I Choose?

Our Standard Dimensions: "Size 1:" 86.6 x 39.4" / 220 x 100 cm, "Size 2:" 102 x 47" / 260 x 120 cm, "Size 3:" 110.2 x 63" / 280 x 160 cm, but we can also create completely custom dimensions for you. If you need measurements other than these, you can contact us at support@motorcyclemat.com or through the WhatsApp chat line at +1 (307) 381-0100. We will provide you with a proposal for the dimensions that suit your needs.

"Size 1" is suitable for covering the wheels of almost all motorcycles and is generally recommended for sports motorcycles. However, if garage space permits, we suggest getting "Size 2" for the best visual appearance, resembling a showroom. "Size 2" is ideal for chopper cruisers, relatively larger motorcycles such as Choppers, Adventures, and many medium to large-sized motorcycles, creating an impressive look. "Size 3" is recommended for those who want a large motorcycle mat, suitable for all models, especially three-wheeled ones. If you are unsure about the dimensions, you can consult with us through our contact information, and we will guide you in the most accurate way.

 

How Can I Make a Payment?

Our store is partnered with trusted and secure payment providers worldwide. You can choose the payment option that suits you best and make a secure payment. If you encounter any issues, feel free to contact us.

 

When Will My Order Be Shipped?

Our normal order processing time is 1-5 business days, but we always strive to do better. You will be notified when your order is prepared and shipped. Please ensure that you provide a working email address for the notification to be sent to. If you believe there is an issue or if you have any further questions, you can reach out to us at support@motorcyclemat.com or through our WhatsApp support chat line at +1 (307) 381-0100.

If your order has urgency and you have a target delivery date, please inform us. We will do our best to ensure it is delivered on time.

 

What Are the Shipping Processes?

We have a priority air cargo agreement with FedEx for international shipments, and all our deliveries are prioritized and expedited worldwide. Once shipped, orders are typically delivered within 2-4 days to the United States, 2-3 days to Europe, and 1-3 days to the United Kingdom, barring any unforeseen circumstances. Deliveries to other parts of the world are also ensured within reasonably short timeframes.

 

How Can I Track My Shipment?

When your order is prepared and shipped, the tracking number is assigned to your order, and you will receive an email notification. You can track your order on our website in the 'Orders' section or through the FedEx website using your tracking number. If you notice any issues during the process, contacting the FedEx customer service can quickly provide a solution. If you inform us, we will also monitor your order and work on resolving any issues that may arise.

 

My Package Arrived Damaged; What Should I Do?

Please inspect your package before accepting delivery. If there is visible damage to the packaging, check for any damage to the product and, if necessary, have the courier prepare a report. If you notice any issues after opening the packaging, please inform us, and we will provide you with the most suitable solution.

 

The Received Product Is Different from What I Ordered.

This situation rarely or never occurs; however, if you experience such an issue, rest assured that we will resolve it. Our operation produces custom orders and sends them specifically for your needs. If there is any confusion and a different product is sent, please share a picture of the received item and provide details of the situation. The correct product will be sent to you as soon as possible.

 

Can I Return the Product if I Change My Mind?

We have a 99% customer satisfaction rate, and generally, returns are not necessary. However, if you change your mind and wish to return a standard product, you have a 14-day return period. If there is no issue with the product, you can return it by covering the return shipping cost. Personalized products, being custom-made and unusable for resale, cannot be returned. Nevertheless, if there is a problem with the product, we take full responsibility. We guarantee that you will not experience any issues with the product.

 

Where Is Your Company Located, and Where Are the Products Shipped From?

Our company headquarters are in Sheridan, Wyoming, United States. We have facilities in many countries, and our motorcycle mat production is carried out in Europe, including Turkey. The aim is to provide you with the highest quality products at the most affordable cost. You don't need to worry about shipping times because, thanks to our special agreement with FedEx, delivery times are sometimes as fast as domestic shipping or even the same. If you have any concerns about the delivery date, please contact us.

 

This FAQ page provides detailed information on various aspects of ordering, customization, shipping, and returns. If you have further questions, feel free to contact us through email or WhatsApp for personalized assistance.

 

Based on 159 reviews
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SSAMBOLL personalized PitMat

Amazed how perfect turned out and how quality it is. Worth every penny!

Love this mat for track days!

Got this mat for track days (sometimes we have to pit on grass/sand) but it works awesome even in a garage.

Custom Mats

These custom mats turned out awesome! Super great customer service and fast shipping.

Honda CBR 900RR

These turned out great! Extremely impressed with the mat!

HONDA CBR REPSOL

I had requested some custom mats for my motorcycles and they came up with awesome designs. Super happy with the results and very quick shipping.

DUCATI

Beautiful mats! Colors are bright and the mat is well made.

Pit Mat for HD Bagger

Fast shipping from MPM but slow delivery by Fedex.
Good quality product for the price, I recommend.
Fast response from MPM to my query in regards of shipping time.

Springfield mat

Way better than expected

Challenger may

Way better than expected.

Chieftain Dark Horse

Pretty happy with the purchase. Came out clean.

Good buy

Quality product. Looks great in person.

Hayabusa 25th Anniversary

Il tappeto è arrivato nei tempi stabiliti.
È esattamente come me lo aspettavo, anche la qualità è ottima.
L’impatto visivo è stupendo.
Grazie anche al customer care, sempre disponibile.
Bella l’idea della personalizzazione.

Great communication

I wanted my mat to include custom text & the team at motorcyclepitmat accommodated me so well! The mat looks great under my R3 & I’ll definitely be buying more mats when I get another bike! Still need my rear paddock stand to complete the look but here’s a pic

IN MEMORY OF ALEX PETROVICH

We were looking for pit mats to store our bikes on in the garage, we were pleasantly surprised at the abundance of styles available. We ordered 2, both personalized. Raven , my daughterinlaws 23 GSXR 750 , and a ZX10R KRT in memory of our son Alex who passed 7/28/23. We were very happy with how the mats came out. They arrived perfectly and exactly what we wanted. Thank you MPM !!! Chuck Petrovich and Selena Ross

Flashy Motorcycle Carpet

I am very pleased with the Motorcycle Pit Mat I received. It looked grant with the motorcycle on it.. Love the design and font.

Great addition to my garage

I got one stock design and three that I drew up. They all came out great.

Honda Repsol

Absolutely beautiful Pit Mat I am very satisfied with the results very creative team they made few samples specifically for my order before finalizing production very fast shipping service I will definitely recommend Motorcycle Pit Mat to friends.
Thanks to everyone at MPM.
Awesome Job
Cheers

Love it!

Better than I expected. 100% satisfied! Bought a 2nd one for my Girl's bike.

Great Mat!

Loved this mat so much I bought another one! I was impressed with the quality, price, and speed of shipping that when I bought another bike I knew I had to get another one. I would recommend this mat to anyone who is looking around for a pit mat.

Showtime

Love the pit mat, great quality and design.

Z900rs se Pit Mat

Very happy with my Pit mat. Great value for the money . Good quality and looks perfect under my bike.

Great pit mat just should’ve ordered the longer one cuz for the roadglide is kinda short but over all very happy with it .

Helmet holder

It is very beautiful behind it and the design is very excellent

KTM mat

It is very beautiful behind it and the design is very excellent

Hayabusa mat

It is very beautiful behind it and the design is very excellent