Faq

How Can I Place an Order?

To place an order, you can find the desired product in our listings and add it to your cart. If you wish to add personalized text, you can choose a product with a "Personalized" feature. You may include your customization text in the order notes. If you cannot locate or see the order note section, please contact us after your purchase at support@motorcyclemat.com or through the WhatsApp chat line at +1 (307) 381-0100, providing your order number. We will ensure that your customization is added to your order.

What is a Standard Product?

Standard products are pre-made designs that you see in the product images. When you choose a Standard variation, the product you receive will match the design shown in the picture.

What is a Personalized Product?

When you want to customize a design by adding text to a Standard design, you can choose the "Personalized" variation. After selecting this option, you can write the text you want to add to your motorcycle pit mat in the order notes. If you cannot find the order note, you can contact us at support@motorcyclemat.com or through the WhatsApp chat line at +1 (307) 381-0100, providing your order number. We will ensure that your customization is added.

I Can't Find a Design for My Motorcycle Model; What Should I Do?

We have no limits in terms of design. The important thing is that we can understand what you need. If you can't find a design that suits you in the existing designs, we can create designs that are tailored to you and your motorcycle. When you purchase from this link https://motorcyclemat.com/products/custom-design-motorcycle-pit-mat, and provide us with the model, color, and desired design details of your motorcycle, we will create the most suitable design for you and create a sample design for you. We share this design with you and revise it until it is exactly what you want. When it is exactly what you want and you approve it, we produce it. Our motto is to make the designs you exactly want.

Can I Make Partial Changes to an Existing Design?

If you like a design but want to change certain elements, you can purchase the "Personalized" option and provide us with the details of the changes you want. We'll make the necessary modifications for you.

Which Size Should I Choose?

Our Standard Dimensions: "Size 1:" 86.6 x 39.4" / 220 x 100 cm, "Size 2:" 102 x 47" / 260 x 120 cm, "Size 3:" 110.2 x 63" / 280 x 160 cm, but we can also create completely custom dimensions for you. If you need measurements other than these, you can contact us at support@motorcyclemat.com or through the WhatsApp chat line at +1 (307) 381-0100. We will provide you with a proposal for the dimensions that suit your needs.

"Size 1" is suitable for covering the wheels of almost all motorcycles and is generally recommended for sports motorcycles. However, if garage space permits, we suggest getting "Size 2" for the best visual appearance, resembling a showroom. "Size 2" is ideal for chopper cruisers, relatively larger motorcycles such as Choppers, Adventures, and many medium to large-sized motorcycles, creating an impressive look. "Size 3" is recommended for those who want a large motorcycle mat, suitable for all models, especially three-wheeled ones. If you are unsure about the dimensions, you can consult with us through our contact information, and we will guide you in the most accurate way.

How Can I Make a Payment?

Our store is partnered with trusted and secure payment providers worldwide. You can choose the payment option that suits you best and make a secure payment. If you encounter any issues, feel free to contact us.

When Will My Order Be Shipped?

Our normal order processing time is 1-5 business days, but we always strive to do better. You will be notified when your order is prepared and shipped. Please ensure that you provide a working email address for the notification to be sent to. If you believe there is an issue or if you have any further questions, you can reach out to us at support@motorcyclemat.com or through our WhatsApp support chat line at +1 (307) 381-0100.

If your order has urgency and you have a target delivery date, please inform us. We will do our best to ensure it is delivered on time.

What Are the Shipping Processes?

We have a priority air cargo agreement with FedEx for international shipments, and all our deliveries are prioritized and expedited worldwide. Once shipped, orders are typically delivered within 2-4 days to the United States, 2-3 days to Europe, and 1-3 days to the United Kingdom, barring any unforeseen circumstances. Deliveries to other parts of the world are also ensured within reasonably short timeframes.

How Can I Track My Shipment?

When your order is prepared and shipped, the tracking number is assigned to your order, and you will receive an email notification. You can track your order on our website in the 'Orders' section or through the FedEx website using your tracking number. If you notice any issues during the process, contacting the FedEx customer service can quickly provide a solution. If you inform us, we will also monitor your order and work on resolving any issues that may arise.

My Package Arrived Damaged; What Should I Do?

Please inspect your package before accepting delivery. If there is visible damage to the packaging, check for any damage to the product and, if necessary, have the courier prepare a report. If you notice any issues after opening the packaging, please inform us, and we will provide you with the most suitable solution.

The Received Product Is Different from What I Ordered.

This situation rarely or never occurs; however, if you experience such an issue, rest assured that we will resolve it. Our operation produces custom orders and sends them specifically for your needs. If there is any confusion and a different product is sent, please share a picture of the received item and provide details of the situation. The correct product will be sent to you as soon as possible.

Can I Return the Product if I Change My Mind?

We have a 99% customer satisfaction rate, and generally, returns are not necessary. However, if you change your mind and wish to return a standard product, you have a 14-day return period. If there is no issue with the product, you can return it by covering the return shipping cost. Personalized products, being custom-made and unusable for resale, cannot be returned. Nevertheless, if there is a problem with the product, we take full responsibility. We guarantee that you will not experience any issues with the product.

Where Is Your Company Located, and Where Are the Products Shipped From?

Our company headquarters are in Sheridan, Wyoming, United States. We have facilities in many countries, and our motorcycle mat production is carried out in Europe, including Turkey. The aim is to provide you with the highest quality products at the most affordable cost. You don't need to worry about shipping times because, thanks to our special agreement with FedEx, delivery times are sometimes as fast as domestic shipping or even the same. If you have any concerns about the delivery date, please contact us.

This FAQ page provides detailed information on various aspects of ordering, customization, shipping, and returns. If you have further questions, feel free to contact us through email or WhatsApp for personalized assistance.

Very Nice

Very satisfied with the quality and fast shipping !!

Solid pit mat for bikes , really happy with the purchase

Very nice print and well made...
Colour goes really well with the bike design.

https://youtube.com/shorts/ZmQD78dBdl0?si=Bro-hR8gx_sCF_ng

BMW R1200C

My bike is from 1998 so a custom mat was my only option. I followed their instructions but didn't have a design in mind. The only parameters I gave them were the colors and that I wanted the BMW roundel, "Motorrad" and "R1200C" incorporated. It was roughly 10 pm and within 20 min I received a message with a custom design to review. I was shocked. Their design captured all I was looking for and ultimately I approved their initial design as they had nailed it the first time. The price was fair, it arrived quickly and the quality is very good.

First Class

Love it. Excellent material and looks great. Highly recommend. 2024 Honda Goldwing.

Turned out perfect

I ordered a custom mat for my boyfriend and incorporated various things to reference his Honda CBR Fireblade and I am so happy with the results. The support team was so helpful while I custom designed this and the final product was perfect. I definitely will come back for more things!!

Spyder rtl

I love my mat i ordered for my spyder rtl. I also bought 1 for my yamaha r1.

Yamaha R1

Love my mat for my R1. The carbon fiber look is awesome. I bought one for my spyder also.

Honda Repsol 1000RR

Great quality, looks amazing, and really fast shipping!

Love my matt!

My matt arrived in a timely manner, it fits great in my bike shed. I wanted something that was anti slip & this looked great!

Amazing mat

Well made, great quality.

ZX14R Custom Mat

They did a great job with the custom text and the mat came in faster than I expected. Seems like a very high quality mat so far. The color match is also spot on with the bike.

Perfect addition

Right size great quality and look, highly recommended

Great Company!

Shipping was super fast and the mats are better than I expected. We ordered more after the first order. Highly recommended.

Motorcycle platform

Thank you very much for my mat. I love it. Super fast shipping! I was surprised. Best looking mat ever! Thank you again.

IM OBSESSED !!!

If you want your own mat/customized mat for your ride, MPM is the company for you! I was able to talk to one of their employees to customize my own mat and bring my dream mat to life and it’s even better in person! Everyone that comes to my house, whether they ride or not, ALWAYS compliments how amazing my mat is, especially with my name and own design. My friends and I all ride, and we are planning to order a custom mat for each person in our friend group for our main hangout house, that way everyone will have their own designated parking spot at the house which looks organized and just cool as ever! MPM is super easy to communicate with and they also sent me draft designs to pick and choose from after I told them the vision I had for my mat. They shipped very quickly, the communication is amazingly easy, and the product and quality itself turned out better than I could’ve ever asked for! Definitely will be getting more!

THANK YOU.

SUPER FAST DELIVERY TO PUERTO RICO, WELL PRICED AND GOOD QUALITY – HIGHLY RRECOMMEND.

A must have for your garage

Awesome mat, and looks awesome also. Now, no more guessing on am I clear of the stuff on my left, plus it will keep the floor clean and I won't slip when I put my foot down if my boots are wet. I just follow the arrow and that's it. Looks very well made and has a good weight and thickness to it so it will stay in place.

2024 Ducati Panigale V4SP2 30° Anniversario 916 Pit Mat

Ordering and working with the MPM Team to customize my mat was super fun and easy. They made the process seamless and delivered a mat that exceeded my expectations in price, quality and delivery time! I highly recommend them for all your Mat needs and more!!

Great mat

Great quality
Beautiful detail
Arrived quickly

It's awesome

Unexpectedly nice product..looks very nice..not some vynil junk!

The Perfect Suzuki Pit Mat

I love this Suzuki GSX S1000 GT Mat it looks Great in my garage

Functional and looks great

My garage floor is painted, so I was looking for a mat to help protect it. I didn’t expect to find such an awesome-looking mat that is “personalized” for the bike. The mat seems durable, so I’m sure it will last a long time. The non-slip surface is a nice touch! The size is perfect, giving my bike plenty of space while not overly bulky. It fits well under my BMW CE 04 and easily accommodates the sidestand. I’m thrilled with this purchase. :-)

GTW we

I love it it matches my bike perfectly

Outstanding craftsmanship & design

When ordering I was somewhat apprehensive as to what to expect, but in this case I was very pleasantly surprised.

From the start, the designers were on top of what I was looking for, and with only 1 minor revision the design team nailed it.

This is a very special Ducati and limited production so the design of the mat was critical.

Once layout was approved it was delivered in approximately one week!

Kudos to all on a great job!! 🏁🏁

Absolutely Amazing Mats and Customer Service

I first saw the MPM mats in a friend’s garage. They looked very nice so I got online to see the site. After looking online, I saw that MPM did custom mats. Although they have an excellent selection ready to order, I collect Ducati’s and this wanted something more unique. I contacted MPM and received a reply within an hour-even though I am in the US. After a few chats and exchanging ideas I got a sample mat picture sent to me. I tweaked it a bit and went on to make several more.

I just received two more mats so I have a total of eleven mats made so far. These mats are excellent craftsmanship but even better, the customer service is simply amazing! I will keep buying bikes and will keep buying mats.